At Classic Cache, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may be eligible to request a return or refund according to the terms below.
1. Return Period
Customers may request a return within 14 calendar days from the date their order is delivered.
For example, if your order is delivered on September 15, 2026, your return request must be submitted by September 29, 2026.
Requests submitted after the 14-day period may not be accepted.
2. Eligible Returns
To qualify for a return, the item should generally be:
- Unused and in its original condition
- Returned with its original packaging, where applicable
- Free from damage caused after delivery
- Accompanied by relevant order information or proof of purchase
Certain items may not be eligible for return where their condition, nature, or applicable regulations prevent resale.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.
For example, if your order arrives on September 15, 2026, you should notify us no later than September 22, 2026.
Please provide your order details and, where appropriate, clear photographs or other information showing the issue. This helps us review the request and determine the appropriate resolution.
4. How to Request a Return
To request a return, contact [email protected] within the applicable return period.
Please include:
- Your name
- Order details
- Date of delivery
- Reason for the return
- Photographs or supporting information, if applicable
Our team will review your request and provide instructions regarding the next steps.
5. Return Processing
Once your return request is approved, you may be provided with instructions for returning the item. Customers should follow the return instructions carefully and package the item securely to help prevent damage during transit.
Returns received without prior approval or outside the applicable return period may not be accepted.
6. Refund Time Frame
After an approved return has been received and inspected, eligible refunds will generally be processed within 7–10 business days.
The time required for the refund to become available may vary depending on the applicable processing system and other circumstances.
7. Items That Cannot Be Returned
Returns may be declined for items that have been used, damaged after delivery, altered, or returned without their required original condition or packaging. Items returned after the applicable return period may also be ineligible.
Where an item is not eligible for return, we will communicate the reason where appropriate.
8. Exchanges
If an item is damaged, defective, or incorrect, please contact us within 7 calendar days of delivery. Depending on product availability and the circumstances of the request, Classic Cache may offer a replacement or another appropriate resolution.
9. Changes to This Policy
Classic Cache may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.
We recommend reviewing this policy before submitting a return request.
10. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Classic Cache
Website: classiccache.com
Email: [email protected]